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02476 458363 info@24designandprint.co.uk

Terms and Conditions

Delivery time
We cannot give delivery time guarantee or assure that the delivery will be made on as per our indicated time, as we have to rely on third party delivery company / courier. There is over 95% probability that the delivery will happen on time

Way of delivery

Standard: In the case of orders and data received on weekdays by 9 a.m., delivery will be within 5-7 working days, depending on the product. (1) Please also read our Delivery time.

Express: In the case of orders and data received on weekdays by 9 a.m., delivery will be within 4-5 working days, depending on the product. (1) Please also read our Delivery time.

(1) Does not apply to special products such as presentation folders, any item with Heavy Ink Coverage, UV, lamination, foil etc. It may take 2-3 extra working days.

Delivery
Deliveries are only made within mainland, United Kingdom. For outside main land, UK (e.g. Northern Ireland, island), will be charged at 15% extra. These are the following postcode: Northern Ireland BT; Isle of Man IM; Scotland-Highland AB, BT1 to BT94, FK18, FK19, HS1 to HS9, IM1 to IM99, IOM, IV1 to IV63, KA28, KA29, KW1 to KW19, PA20 to PA88, PH17 to PH50, PO30 to PO41, TR21 to TR25, HF; Isles of Scilly TI ; Island KY, VG, VGB. Please make sure you are paying 15% extra before ordering. Any other countries also need to confirm via Email before placing order.
Delivery Issue
We are not responsible for any product damage between the transit from our factory to clients address. We always deliver goods with high quality packaging and hand over to courier in good condition. Once we hand over the goods to courier, any damage occur afterwards, we are not responsible for that. But however as a responsible company we may be able to help to sort out the issue between you and courier. We strongly recommend client should not receive goods with damaged condition. If they receive, we will not be able to sort out that issue. If you have to receive goods with damage condition (in case of your goods need desperately), please sign goods as DAMAGED so that we may sort out with courier.
We also do not accept any complaint for a delivery issue which our courier delays in deliver or not following the instructions for delivery time. Also as long as we manage to send goods via courier within stated time frame we will not accept a complaint

Bank Holidays / Weekends
Please allow us following working days to cover Bank Holidays / Weekends. This means any orders that are due in between, will follow next working day.

Re-shipments
For re-shipments, the Customer shall charge the following costs for renewed standard shipment: Package fee shipment (per package) £15.

Product Quality (Printing Colour, Lamination, Die Cut, Embossed, Spot UV, Print Finishing)
We use high quality 4 Six colour B1 SM Heidelberg and 3 Six colour B2 SM Heidelberg presses the quality is superb even when production reaches 65,000 impressions per hour. The latest CTP technology with SIP3 link gives flawless first generation reproduction, in-house state of the art finishing machinery, completes your job with the same care we started it with. Whatever your print requirement, 24 Design & Print will strive to deliver. Our aim is to provide a one stop affordable print service. Also some variation of colour is inherent in the printing process and it is understood and accepted as reasonable that minor variations are immaterial and that the 24 Design & Print shall have no liability in respect of such variations.

Although we use the worlds best machinery for our production, still there may be some sort of tolerance for cutting, guillotining, folding etc.; which should be acceptable by customer. Minimum 2 mm of cutting, folding tolerance should be acceptable.

Product Quantity
10% short or over product quantity must be accepted by client. Al thought we produce at least 10% more than product quantity ordered, but due to cutting, folding, lamination, UV or various reason shorts of product quantity may happen. But it is very unlikely to happen.

Complaints
We cannot accept complaints due to data that has been supplied incorrectly. Please be aware of the information on print data. You can however make complaint via email with subject Complaint followed by your order no. Should something be delivered that is not to your satisfaction, you can submit a complaint and send it to us at info@24designandprint.co.uk. Please understand that carriage costs and copies of receipts cannot be reimbursed or sent back if your complaint is accepted. We cannot accept unpaid packages. To qualify your complaint, we may ask you to send us 50 copies (Some cases 100% product) of damaged product. Please also note that because we cannot give guarantee of productions colour, lamination, die cut, embossed, spot UV, print finish or cutting, therefore we will not accept any complaint on this ground.

Although we use world best machinery for our production, still there may be some sort of tolerance for cutting, guillotining, folding etc.; which should be acceptable by customer. Minimum 2 mm of cutting, folding tolerance should be acceptable. We cannot give guarantee that we can meet always your expectation.

In spite of the most modern printing machines, there may be slight colour deviations. The print result is dependent on vary many factors, including the character of the paper of individual manufacturers, e.g. the degree of whiteness, the grain direction and/or whether it is gloss or matt; climatic conditions at the printing site, such as temperature and air humidity. Should colour deviations within the tolerance range arise for reasons of this sort, then due to the way our system works the fullest use to capacity of our forms and machines this will not constitute a reason for complaint. Also some variation of colour is inherent in the print process and it is understood and accepted as reasonable that minor variations are immaterial and that 24 Design & Print shall have no liability in respect of such variations.

We also would not accept any complaint if our courier delays in deliver or not following the instructions for delivery time. Also as long as we manage to send goods via courier within stated time frame at our online shop, we would not take this as a complaint.
We have got right to resolve any complaint with our own discretion and we will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, willful act or default.

If you have any other complain, should be notified within 48 hours of delivery the jobs. After that no complaint would be accepted.

Cancellation
If you would like to cancel your order, please send us an email giving your order number to info@24designandprint.co.uk within half an hour of your order. We will immediately check to see if cancellation is possible and will inform you by email. If we can manage to cancel, still there will be an administration fee of £10 will charge immediately. Orders that are already in processing, production or dispatch can no longer be cancelled or refunded.

Delivery charges
The delivery charges at info@24designandprint.co.uk are included.
Creased Product:
Any product ordered to be creased, will be sent unfolded for shipping purposes.

Please be advised any offers or discounted products have delivery charges. Roller banner have delivery charges please email info@24designandprint.co.uk for more information

Payment options
We offer the following payment options:

Pay pal: The simple way to shop online; easy and safe thanks to SSL encoding. Our partner for credit card payments is Pay pal. More information on pay pal can also be found at www.paypal.com.

We accept the following credit cards: Visa, Visa Delta, Visa Electron, Visa Purchasing, MasterCard, Solo (we do not accept AMEX!)

Products

Poster paper
This paper has an opaque base coat, which is wood-free and has wet strength.

Bindings
In the case of magazines, we use saddle stitching (as you know it from common magazines).

Bundling (magazines/flyers)
You can additionally select leaflets and Magazines of 130gsm and 170gsm in bundles of 50 or 100 items.

Print colours / special colours
Special colour such as pantone, metallic colour (5th Colour) will be charged 25% extra (Minimum order amount £250). You need to inform us for 5th colour. Printing using HKS special colours is possible on our note paper.

Paper Grams (GSM)
We cannot give 100% guarantee of the paper grams (GSM) as we buy from paper merchant with certificate of paper grams. ( + - ) 5% variation grams (GSM) variation of paper can happen due to large volume of paper purchase from different merchant.

Colour deviations
In spite of the most modern printing machines, there may be slight colour deviations. The print result is dependent on many factors, including the character of the paper of individual manufacturers, e.g. the degree of whiteness, the grain direction and/or whether it is gloss or matt; climatic conditions at the printing site, such as temperature and air humidity. Should colour deviations within the tolerance range arise for reasons of this sort, then due to the way our system works the fullest use to capacity of our forms and machines this will not constitute a reason for complaint. Colour deviations also may happen for product using i.e. UV, Spot UV, and any kind of lamination, sealer or media. The CMYK colour model, referred to as process colour or four colour, is a subtractive colour model, used in colour printing, also used to describe the printing process itself. CMYK refers to the four inks used in most colour printing: cyan, magenta, yellow, and key black. Though it varies by print house, press operator, press manufacturer and press run, ink is typically applied in the order of the abbreviation. We can ot give guarantee of colour matching to your product (include re-print) at all. Should you require colour matching, please send us a hard copy, let's see if we can match colour.

Coloured paper (printing)
We do not provide printing on coloured paper. However, should you want a coloured background; it is possible to create this as a colour in the file.

The grain of the paper
For technical production reasons, we unfortunately cannot take into consideration the grain of the paper when placing your order. We therefore cannot always rule out the possibility, under certain circumstances, of slight opening when sheets are folded. Opening can be prevented by scoring papers weighing over 170gsm.

Scoring and grooving
This is the impression of a linear indentation in paper, cardboard or board using scoring lines or scoring rollers. The material is just displaced and compressed. Scoring prevents the material splitting or breaking when doubled or folded. Please be aware: the grain of the paper cannot be taken into consideration when producing folded goods.

Maximum paper formats
We offer posters at A0 at paper weights of 100g, 130g (gloss) and 115gsm on Poster paper and plots on A0 at paper weights of 115gsm (Poster paper) and 170gsm (Outdoor).

Maximum number of pages (magazines)
Magazines with saddle stitching are printed with a maximum number of 64 pages (including cover). If you need more than whatever is online, please call or email us, we will provide you a quotation.

Punching
we print round and oval flyers and stickers. These are punched / die cutted.

UV / Spot UV/Glitter UV
We offer UV / Spot UV/ Glitter UV laminating for all your exclusive jobs with extra cost. Please email to info@24designandprint.co.uk for cost.

Varnish / Spot Varnish
We offer varnish / Spot varnish for any your exclusive jobs with extra cost. Please email to info@24designandprint.co.uk for cost.

Foil coating
We offer both sided foil laminating for any your exclusive jobs with extra cost. Please email to info@24designandprint.co.uk for cost.

Data

Bleed
Please create a 3 mm Bleed (6 mm in the case of posters) on each side in addition to the trimmed size. Important information (such as e-mail addresses, telephone number etc.) should be placed with a spacing of at least 3mm from the edge (5mm in the case of posters and 7mm in the case of magazines). In the case of punched flyers, please allow 3 mm bleed. Create your data format so that it fits our standard data format.

Labeling data
JPEG is a file format for compressed pixel images. The JPG format compresses image files so that they can be used on the Internet or for fast exchange of data. PDF - the Portable-Document-Format is a cross-platform file format for printable documents, which was developed by the company Adobe Systems. TIFF (Tagged-Image-File-Format) is a file format for saving image data. Together with Encapsulated Postscript, it is the most important format for the exchange of data in the pre-press phase. EPS - an Encapsulated-Postscript file, is a graphic file in the PostScript page description language, which meets the particular requirements needed to allow binding of a document.

Data transmission
Send your files by email to: info@24designandprint.co.uk .

Layers
Before delivering your data please delete all channels apart from CMYK and then reduce all layers to one common layer.

Colour mode
Please always supply your print data in CMYK mode. Colours created in RGB mode are generally never the same as colours created in CMYK mode. Colour saturation should not exceed 240% in total; otherwise this will result in faulty print products. For a deep black, 100% Black (K), 50% Cyan (C) and 50% Magenta (M) is sufficient for a deep black. Colour saturation should be at least 15%.

Do not create any decorative or special colours for any 4-colour products. This will inevitably lead to misinterpretation in the coloration. Please only use process colours in your documents. If special colours are used, we would ask you to always replace these with the appropriate CMYK value.

Please be aware that a colour on your screen or on your printout from an ink-jet printer will look slightly different to the finished print product. A computer screen shows colours using the RGB System; an offset printer uses CMYK. Both colour systems are very sophisticated but not every conceivable colour is shown exactly the same in both systems. This is why your data should be created in CMYK mode in image processing programs in order to be suitable for printing. We cannot give guarantee of colour matching to your product (including re-print) at all. Should you require colour matching, please send us a hard copy, let's see if we can match colour.

Magazine data
Magazine with saddle stitching: e.g. A4 12 pages. We need to receive 12 A4 files, i.e. the data must always be created as single page: this Be spiel shows you the layout of a 12 page Magazine during ordering, trimmed size: 297 mm x 210 mm, data format: 303 mm x 216 mm. Important lettering, graphics and information should be placed at least 7mm inside the trimmed size.

Register marks
in multi-coloured products, the register marks guarantee that individual colours are overprinted accurately.

PDF
PDF files (to PDF/X1-a 2001):

# A PDF file must be compatible with the ISO PDF/X1-a 2001 standard.

# always save the PDF as PDF-Version 1.3 and compatible with Acrobat 4.0.

# all fonts, images and colour profiles must be embedded and created out lined.

# only printable elements are permitted, which means no comments, form fields, buttons or videos.

# PDF files that contain OPI links and password protected cannot be printed.

# Permitted colour spaces are CMYK and grey levels. The ICC-based colour spaces CalRGB, CalGray and Lab may only be used in association with an ICC-Profile.

# Avoid N-Channel (colour separation).

# Transfer functions (gradation curves) are not possible.

# Please do not supply Photoshop-PDFs. Always create a JPG/JPEG or TIF/TIFF file from Photoshop.

# The data in your generated PDF file must be created centrally otherwise there may be a misalignment in the document.

# Do not secure PDF files using passwords.

Read me files
Please do not send "Read-me" files with the print data.

Cut marks
These are fine lines that show the book-binder where the sheets need cutting.

Lettering/Character sets
In the case of vector graphics, all texts must be converted into paths. Please always supply your print data in CMYK mode. Colours created in RGB mode are generally never the same as colours created in CMYK mode. Colour saturation should never exceed 240% in total, otherwise this will result in faulty print products. For a deep black, use only 100% Black (K) is sufficient.

Creating black
The best result is with 100% Black (CMYK 0/0/0/100). For a deep black, 100% Black (K), 50% Cyan (C) and 50% Magenta (M) is sufficient.

Business card data
In the case of 4/0 coloured business cards in a bundle, please number the data chronologically, e.g. in the case of 2 x 1000 business cards: BC1.pdf. BC2.pdf. In the case of 4/4 coloured visitor cards in a bundle, please name the files as follows: BC1_Front, BC1_Back, BC2_Front, BC2_Back, etc.

 

Key Printing Terms / Technology

Print types
We carry out Offset and digital printing.
CMYK: The four printing colours cyan, magenta, yellow and black. All required secondary colours can be obtained from the first three primary colours. Black enhances contrast and is applied separately.

The CMYK colour model, referred to as process colour or four colour, is a subtractive colour model, used in colour printing, also used to describe the printing process itself. CMYK refers to the four inks used in most colour printing: cyan, magenta, yellow, and key black. Though it varies by print house, press operator, press manufacturer and press run, ink is typically applied in the order of the abbreviation.

Computer to Plate (CtP): Procedure for producing printing plates directly from digital data. This technology is inexpensive, since no lithography stage is required.

Desktop Publishing (DTP): Text and image processing on the computer using a scanner and a laser printer as the output medium. The rapid developments in computer technology mean that DTP is becoming increasingly popular.

Direct Capture Technology (DCT): Scanner technology for recording image information directly without need for deflection using mirrors. This avoids stray light and distortions. It also improves image quality quite significantly.

Digital printing: Unlike conventional printing processes, digital printing does not require extensive preparation time. Digital data can be used to produce direct, high-quality printing. Digital printing is ideal for small runs.

Gravure printing: Unlike letterpress printing, the areas to be printed - known as cells - are recessed in gravure printing technology. These cells are either etched or engraved onto the printing forms. The ink is pressed into the cells by means of a roller. Excess ink is wiped away and the image transferred to the paper by means of back pressure. Gravure printing is used for runs in excess of one million prints.

Job Definition Format (JDF): New data format for exchanging information in the graphic arts industry. It supports complete, manufacturer-independent integration of all job-related and computer-based processes. JDF is Internet-compatible.

Lamination: Lamination involves covering the printed sheet with a high-gloss, matt, colored or embossed plastic film.

Layout: The position of the texts and images on a page is defined in the layout and so forms the template for the print product.

Letterpress printing: In letterpress printing, all printing areas are elevated over the non-printing areas. The image information is transferred by inking up the areas to be printed.

Linotype: Keyboard-operated metal composing machine which sets type in a metal strip as long as a line, as opposed to single characters.

Lithographic printing: See Offset printing.

Offset / lithographic printing: Offset printing is based on the principle that grease and water repel each other. The areas to be printed and those which are not to be printed lie on virtually the same level. The elements to be printed attract the ink and repel water; the situation is reversed for non-printing elements.

Print Production Workflow: Generic term for the workflow for producing print products. This is conventionally broken down into prepress, press and post press/finishing.

Printing on Demand: Digital printing allows publications to be produced quickly as and when required. There is no need for expensive storage - small runs can be produced inexpensively and publications shipped immediately after the order has been received.

Raster/dpi
Rasters (dots per inch) consist of rows of dots running at right-angles: raster lines. The raster width gives the number of raster lines per cm. A 60 raster, for example, has 60 lines per cm, so there are 3600 raster dots per cm2; see formats.

Finishing
This means work stages after printing, such as collating, folding, grooving or scoring, trimming and saddle stitching (stapling).Also known as postpress. Covers all operations of a printing process required to turn the printed sheets into a finished product. These operations include cutting, folding, stitching, binding and packaging

Price
Prices at www.24designandprint.co.uk can change any time. We will not hold any responsibility of your quote. We strongly advice you to monitor our prices regularly.